Welcome to Turtle Holidays Tours. These Terms & Conditions apply to your use of our website and to enquiries and bookings made through Turtle Holidays Tours.By using this website or submitting a booking or enquiry, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About Turtle Holidays Tours

Turtle Holidays Tours provides travel and holiday experiences focused on Fiji, including accommodation, transfers, island experiences, activities and holiday packages.Our current website features holiday packages associated with Nakelo Treasure Island Resort Fiji.Information about the resort, accommodation, activities and facilities may be provided by the resort and other service providers and may be subject to change.

2. Website Information

We make reasonable efforts to ensure that information displayed on this website is accurate and up to date.However, resort facilities, activities, dining options, transfer schedules, prices, availability and other travel services may change without notice.Images and videos are provided for promotional and illustrative purposes. Actual accommodation, facilities, views, activities and experiences may vary.

3. Package Availability

All packages advertised on the website are subject to availability.The advertised Flash Sale currently presented on the website is:

$499 AUD per person or $799 AUD for two persons

The package is presented as including:

• 5 nights’ accommodation
• Daily breakfast
• Airport transfers — arrival and departure
• Sea transportation/transfers
• Island experience and activities
• Fijian massage
• Snorkelling and fish feeding
• Turtle feeding
• Ukulele lesson
• Fijian Lei making
• Iguana feeding
• Volleyball with staff
• Traditional Fijian Lovo

Package inclusions, availability, travel dates, restrictions and final pricing must be confirmed at the time of booking.

4. Booking & Confirmation

Submitting an enquiry through this website does not automatically guarantee a confirmed booking.A booking becomes confirmed only after Turtle Holidays Tours or the relevant travel/service provider has confirmed the booking and any required payment has been received.Customers may be required to provide accurate information including:

• Full name
• Contact details
• Travel dates
• Number of guests
• Accommodation requirements
• Package selection
• Any other information required to arrange the booking

Customers are responsible for ensuring that all information supplied is accurate.

5. Prices & Payments

All prices displayed on this website are in Australian Dollars (AUD) unless otherwise stated.Advertised prices may be subject to availability and applicable booking conditions.Any additional services, upgrades, optional activities, meals, transfers or other items not specifically included in the selected package may incur additional charges.Payment terms, deposit requirements, final payment dates and accepted payment methods will be confirmed at the time of booking.

6. Changes, Cancellations & Refunds

Cancellation and amendment conditions may vary depending on the package, accommodation provider, transfer provider and other services included in the booking.Before confirming a booking, customers will be advised of the applicable cancellation, amendment and refund conditions.Once a booking has been confirmed, cancellation fees or other charges may apply in accordance with the applicable booking conditions.Specific cancellation and refund periods for the Flash Sale, Wedding Packages and All-Inclusive Packages should be confirmed before this page is published.

7. Resort Transfers

Travel to Nakelo Treasure Island may involve scheduled boat, helicopter or seaplane transfers.The resort advises that boat transfers must be booked at least 14 days prior to arrival. Boat transfers are also subject to scheduled departure times and weather conditions.Where weather or other circumstances prevent a transfer from operating, alternative travel arrangements or additional accommodation may be required and may result in additional costs.Turtle Holidays Tours and the relevant transport/service provider are not responsible for additional costs arising from circumstances outside their reasonable control, subject to applicable law.Guests are strongly encouraged to obtain appropriate travel insurance.

8. Activities & Experiences

Activities and experiences may be subject to:

• Weather conditions
• Availability
• Minimum or maximum participant numbers
• Age requirements
• Safety requirements
• Additional charges
• Operational changes

Activities listed on this website are not guaranteed to operate every day.For example, the resort states that some experiences, including sandbar picnics, are dependent on tide and weather conditions.Guests should follow all instructions provided by resort staff, activity operators and guides.

9. Accommodation

Accommodation is subject to availability and the room type confirmed at the time of booking.Nakelo Treasure Island currently describes its accommodation as traditional Fijian-styled Bures, including Ocean Standard Bure, Ocean Premium Bure and Deluxe Beachfront Bure options.

Specific room features, occupancy, bedding arrangements and availability may vary according to the accommodation booked.

10. Guest Responsibilities

Guests are responsible for:

• Providing accurate booking information
• Arriving at the required check-in and transfer times
• Following resort and activity safety instructions
• Respecting resort staff, other guests and local communities
• Taking reasonable care of resort property
• Following environmental and marine conservation guidelines

Nakelo Treasure Island asks guests not to stand on coral, damage coral, litter, or chase or touch marine wildlife such as turtles and dolphins.

11. Travel Documents & Insurance

Guests are responsible for ensuring that they have all required travel documents, passports, visas, permits and other documentation necessary for their journey.We strongly recommend comprehensive travel insurance covering, where appropriate:

• Trip cancellation
• Medical expenses
• Travel interruption
• Delays
• Lost or damaged baggage
• Weather-related disruption
• Emergency assistance

12. Third-Party Services

Your holiday may involve services provided by third parties, including accommodation providers, transfer operators, activity providers, restaurants and other suppliers.Those services may be subject to the individual provider’s terms, conditions, safety requirements and operating policies.Turtle Holidays Tours may assist with arranging these services but cannot guarantee the continued availability or operation of third-party services.

13. Events Outside Our Control

Turtle Holidays Tours will not be responsible for delays, cancellations, losses or changes caused by circumstances beyond our reasonable control.These may include, but are not limited to:

• Severe weather
• Cyclones or natural disasters
• Marine conditions
• Transport disruptions
• Government restrictions
• Strikes or industrial action
• Airport or airline disruptions
• Changes by suppliers
• Public health emergencies
• Other unforeseen circumstances

Where possible, we will work with relevant suppliers and customers to identify reasonable alternatives.

14. Website Use

You agree to use this website lawfully and not to:

• Misuse the website
• Attempt to gain unauthorised access
• Introduce malicious software
• Copy or reproduce website content without permission
• Use website content for unlawful or misleading purposes

All website content, branding, images, graphics, videos and written material are protected by applicable intellectual property laws unless otherwise stated.

15. Privacy

Any personal information submitted through this website will be handled in accordance with our Privacy Policy.Our Privacy Policy explains how we collect, use and protect information provided through enquiries and bookings.

16. Changes to These Terms

Turtle Holidays Tours may update these Terms & Conditions from time to time.The updated version will be published on this page with a revised “Last Updated” date.Customers will be subject to the Terms & Conditions applicable at the time of their booking, unless otherwise required by law or agreed in writing.

17. Governing Law

These Terms & Conditions are subject to the laws and jurisdiction applicable to Turtle Holidays Tours and its booking arrangements.

18. Contact Us

If you have questions about these Terms & Conditions, your package or your booking, please contact Turtle Holidays Tours through the contact details provided on our website.

Turtle Holidays Tours
Website: https://turtleholidaytours.com.au/
Email:
Phone:

Your Island. Your Escape. Your Fiji.