Turtle Holidays Tours respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry, or planning your Fiji holiday.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

1. About Turtle Holidays Tours

Turtle Holidays Tours provides Fiji holiday experiences, packages and travel services, including accommodation, transfers, island experiences, activities and holiday packages involving Nakelo Treasure Island.Our website is designed to help visitors discover Fiji holiday experiences and enquire about available packages.

2. Information We Collect

When you contact us or submit an enquiry through our website, we may collect information such as:

• First name
• Last name
• Email address
• Phone number
• Travel dates
• Number of guests
• Package or holiday experience you are interested in
• Information included in your message or enquiry

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device type, pages visited and general website usage information.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Provide information about our Fiji holiday packages
• Assist with accommodation and travel enquiries
• Help organise your requested holiday experience
• Communicate with you about your enquiry
• Provide booking or package information
• Improve our website, services and customer experience
• Meet applicable legal and administrative requirements

We will only use your personal information for purposes that are reasonably connected to your enquiry, booking or interaction with Turtle Holidays Tours.

4. Enquiries and Booking Information

If you submit an enquiry regarding a Flash Sale, Wedding Package, All-Inclusive Package or another holiday experience, we may need to share relevant information with appropriate service providers involved in fulfilling your request.This may include accommodation, transfer or activity providers where necessary to arrange or respond to your enquiry.We only share information that is reasonably necessary for the relevant service or request.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and improve the overall user experience.Cookies may help us remember preferences, understand website traffic and identify areas where the website can be improved.You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use website analytics services to understand how visitors interact with our website.Analytics information may include pages visited, approximate location, device type, browser information and general website activity.This information is used to improve the performance, content and usability of our website.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about Fiji holidays, packages, special offers or other relevant Turtle Holidays Tours services.You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

8. Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Sharing Your Information

We do not intend to sell your personal information.Your information may be shared where reasonably necessary with:

• Accommodation providers
• Transfer providers
• Activity or experience providers
• Booking or technology service providers
• Website hosting, analytics or communication providers
• Professional advisers where necessary
• Government authorities or other parties where required by law

Third-party service providers may have their own privacy policies and terms.

10. Third-Party Websites

Our website may contain links to third-party websites, including accommodation, travel or service-provider websites.We are not responsible for the privacy practices, content or security of third-party websites.We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Your Privacy Rights

Depending on the laws that apply to you, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Opt out of marketing communications

To make a privacy-related request, please contact us using the details below.

12. Children’s Privacy

Our website is intended for general audiences and is not specifically directed at children.We do not knowingly request personal information from children for independent marketing purposes.Where children are travelling as part of a family holiday, information necessary to arrange the requested travel services may be handled by the relevant parent, guardian or booking party.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records and meeting legal or administrative obligations.When information is no longer required, it may be securely deleted or anonymised where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Turtle Holidays Tours.

Turtle Holidays Tours

Email:

Phone:

Address: 

Website:https://turtleholidaytours.com.au/

We will endeavour to respond to privacy enquiries within a reasonable period.